Telstra tips to keep you connected

Telstra is committed to keeping our customers connected. 

Australia’s response to COVID-19 (Coronavirus) has rapidly increased the demand for connectivity. That’s why Telstra is giving consumer and small business customers additional data and offering unlimited home phone calls to pensioners.

For more information about Telstra’s response to COVID-19 visit

Telstra is also offering a free Virtual Meeting Room (VMR) to Australian businesses until 30 June 2020. A VMR lets organisations connect through video and audio conferencing. Find out how by visiting

How to make the most of your Wi-Fi (without a technician)

Set up your modem in a central spot. Wi-Fi signals have a tougher time travelling through dense objects. So try to have your modem set up in a central location where you will use your wireless devices.

Avoid interference. Sources of radio interference in the home include appliances like microwaves and fridges so locate your modem somewhere away from these items.

Stay secure. More connections often mean a slower network so keep your network passwords safe and secure for the best experience.

Choose a wired connection for some devices. These will typically work faster than those sent wirelessly. Connect some of your data-hungry stationary devices, like your smart TV, directly into the LAN port on the back of your modem.

Use booster hardware to extend your signal. The Smart Wi-Fi Booster Gen 2 is designed to work together with Telstra’s latest modem (the Smart Modem Gen 2) to improve in-home Wi-Fi.

Avoid dropouts. Telstra’s Smart Modem Gen 2 has a dedicated voice and data backup so when there is a network outage you’ll still be connected to Telstra’s 4G network. Data sent over 4G during an outage is free.

Extend your coverage and improve your connection

Network coverage extension devices can maximise outdoor and in-building coverage, providing clearer voice quality and more consistent data performance in more places. These devices amplify the network signal your mobile device receives, which extends the area that your device can work in.

Telstra’s network coverage extension devices

The following devices are tested, authorised and approved by us for use on the Telstra Mobile Network.

Telstra Go Mobile Repeater maximises coverage for better voice and data connectivity and quality for moving vehicles.

Telstra Go Mobile Stationary Repeater maximises indoor coverage.

Telstra Smart Antenna® 4G extends indoor coverage for Telstra 3G and 4G/4GX mobile or mobile broadband services on the Telstra Mobile Network.

Avoid illegal repeaters

Illegal devices can cause major interference on the network. The Telstra Go Repeater is designed to work without interfering with the overall mobile network.

Telstra’s Blue Tick means best coverage

A mobile device that displays Telstra’s Blue Tick has been laboratory tested to confirm it delivers superior voice coverage in rural and regional areas. For more about Telstra’s Blue Tick visit