Helping our regional and rural customers

Introducing the Regional Advisory Network (RAN): a new program we’ve put together for our regional, rural and remote customers that ensures we’re going the extra mile to help when and where they need it most. 


What is it?
The Telstra Regional Advisory Network (or RAN) is a program that helps our regional customers (Consumer, Small Business & Enterprise) to get connected wherever they are in regional, rural or remote Australia.. It provides holistic service solutions using our experts from regional Australia, as well as our Network & IT team and field technicians, to provide customers with a range of services from a simple fix to fully integrated and bespoke network solutions to ensure you’re able to make the most of your connection using our regional footprint. And it’s a big footprint.

We have the largest regional mobile network by a country mile: We cover 1 million square kilometres across regional Australia that is not served by any other network. It’s because of this investment and long history of supporting the regions that we wanted to ensure that our customers outside the major cities are able to get the help they need and deserve.

The RAN program has been designed to help customers who are having connectivity issues in their home, business premises or on the road. We want to be able to fix these problems the way that our regional customers need: by putting the right people on the job who understand the issue in detail and who can recommend a solution.

The RAN team is made up of expert Regional Network Advisors (or RNAs) from our Networks & IT team and Local Communications Advisors (LCAs) from our skilled field technician team, who are supported by the wider Regional Australia team. The RNAs and LCAs are scattered around the country so no matter where you live, you’ll have access to them, locals helping locals!

Why have we created it?
In an ever-evolving digital world, we understand the critical role telecommunications plays in regional Australia. Whether it’s connecting with family and friends, educating the kids, running your business or calling for help, having a reliable service is essential.

We also have a dedicated regional team with deep technical knowledge who understand the reality of connectivity and are able to help all customers make the most out of the network.
So, we have put two and two together to deliver a personalised face to face service to help our customers by leveraging our team of experts.
The RAN is an integral part of Telstra’s broader Regional Workforce Strategy with a focus on maintaining Telstra’s workforce integrity in regional areas.


How does it work?
You can find out more about the Regional Advisory Network and how to speak to someone on our team at our Regional Australia page

For Mobile Coverage issues – You’ll be asked to complete a few questions online that will go to the specialist team, who will then arrange to call you back to understand more about your situation and what solutions will help get the outcome you’re after.

To invite a network expert to your event – This will give you the option to request the engagement of an RNA/LCA to attend a community event, to ensure the event has the right network support.